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Community Health Worker (CHW)

Community Health Workers (CHWs) will work with community members to determine needs for services/resources and provide case management and crisis intervention across various program areas with a focus of collaborating closely with a variety of providers of services and resources.

Example of Duties

Compensation:

$19-24 per hour

Benefits for employees working over 30 hours per week;

grant-funded temporary position

  • Conducts orientation for new and returning members; explains regulations, rules and policies to members and apprises them of their rights and responsibilities for program participation.

  • Interviews and evaluates member for specific program services eligibility including service needs assessment and crisis intervention, to assist individuals/ families in achieving self-sufficiency.

  • Develops member service plans and provides case management services; serves as an advocate for clients as appropriate.

  • Monitors members’ progress and ensures compliance with program requirements.

  • Refers members to other services, resources, or agencies, as appropriate.

  • Plans and implements special community awareness and education programs and projects as assigned.

  • Receives and responds to inquiries regarding program services from members, other agencies, and the general public.

  • Establishes and maintains cooperative, effective working relationships with program participants; department employees; regional employers; educational facilities, health providers, trainers and all others who are program stakeholders and supporters.

  • Attends meetings, trainings, and workshops with other departments, government agencies, local organizations, and consortiums in matters regarding to program service areas.

  • Performs general administrative/ office work as required, including but not limited to copying and filing documents, preparing/typing documents, answering the telephone, faxing information, entering computer data, attending meetings, ordering supplies, maintaining office cleanliness, etc.

  • Prepares work/caseload statistics and reports in an accurate and timely manner; completes and/or processes various forms and reports required for specific program areas.

  • Enters and retrieves numerical and narrative data and issues benefits from an automated computer system.

  • Receives and provides inter-agency and outer-agency referrals.

  • Analyzes clients’ financial and eligibility information to determine initial or continuing eligibility for programs.

  • Secures case documentation, records, and/or other information from other agencies as required.

  • Help clients in utilizing resources, including scheduling appointments, and assisting with completion of applications for programs for which they may be eligible.

  • Assist members in accessing health related services, including but not limited to: obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and social services.

  • Motivate/coach members to be active, engaged participants in their health.

  • Continuously expand knowledge and understanding of community resources, services and programs provided; human relations and the procedures used in dealing with the public as part of a service or program; volunteer resources and the practices associated with using volunteers, operations, functions, policies and procedures associated with the department or program area, procedures and resources available to handle new, unusual or different situations.

  • Identify and apply appropriate role definition and skilled boundaries.

  • Performs other duties as assigned.

Desirable skills

  • Work collaboratively and effectively within a team

  • Interpret and apply federal, state and local policies, procedures, laws, and regulations.

  • Interview effectively to solicit thorough, pertinent, and accurate information.

  • Accurately gather, record, and evaluate data necessary for the implementation of appropriate services.

  • Demonstrate sensitivity, compassion, courtesy, and patience with clients.

  • Communicate and deal effectively with individuals and groups in stressful situations.

  • Cope effectively with people in crisis.

  • Set priorities and work effectively under conditions of limited supervision and rapidly changing situations.

  • Make referrals to local and regional service providers for social, medical, mental health, and/or other specialized services.

  • Use interpersonal, problem-solving, and organizational skills.

  • Identify and evaluate social service needs and complete case management plans.

  • Maintain confidentiality as appropriate.

  • Prepare and maintain reports, records, and logs.

  • Speak confidently and professionally before various groups.

  • Communicate clearly and concisely, both orally and in writing.

  • Establish and maintain cooperative working relationships with those contacted in the course of work.

  • Effective communication with individuals from diverse socio-economic and cultural backgrounds.

  • Business letter writing and report preparation; English language usage, punctuation, spelling, and grammar.

  • Modern office procedures, practices, and technology.

  • Pertinent federal, state and local policies, laws, and regulations.

Experience

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.

  • Verifiable good driving record and reliable transportation

  • Background check and fingerprinting

  • Bilingual/bicultural (Spanish) encouraged to apply

  • One years of experience performing advanced journey level or specialized clerical/ para-professional duties. Experience providing social services, public assistance, counseling, or case management is preferred.

  • High school diploma or GED equivalent.

To apply: Send cover letter and resume with references to 

Working Conditions

Mobility -
Frequent operation of a data entry device and sitting for long periods of time; occasional standing for long periods of time, walking, pushing/pulling, bending/squatting, driving, and climbing stairs.
Lifting -
Frequently 5 lbs or less; occasionally 5 to 30 lbs.
 
Visual -
Constant use of overall vision and reading/close-up work; frequent need for color perception, hand/eye coordination, and field of vision.
 
Dexterity -
Frequent holding, reaching, grasping, repetitive motion, and writing.
 
Hearing/Talking -
Frequent hearing of normal speech, hearing on the telephone, talking in person and on the telephone.
 
Emotional/Physiological Factors -
Frequent decision making, concentration, and working alone; and occasional public contact.
 
Special Requirements -
Some assignments may require occasional working weekends, nights, and/or occasional overtime; occasional travel.
 
Environmental Conditions -
Occasional exposure to noise, dust, and poor ventilation; and occasional exposure to varied weather conditions.

PHYSICAL DEMANDS:

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects, up to 30 pounds, as necessary to perform job functions.
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